FAQ - Frequently Asked Questions

1. About the Brand

Where are the products produced?

Our products are handmade in Munich.

2. Customer Service

How do I contact customer service?

You can contact our customer service at the following email address: info@pkancosmetics.com.

Please note our opening hours: Monday – Friday | 9 a.m. – 5 p.m.

We strive to process inquiries as quickly as possible and to offer the best possible solution. You will usually get an answer within 24 hours. We ask for your understanding that order inquiries cannot be answered via the social media channels, as no connection to our shop system can be established. The best and fastest way is to contact us via info@pkancosmetics.com.

When contacting us, please note that for data protection reasons we can only send information to the email address with which the order was placed.

3. Purchase

Where can I buy your products?

You can buy our products through our website or in selected hair salons:

Hair Salon Christoph Freisler

4. Payment

Payment methods

Your safety is important to us. Therefore we will forward you directly to the respective provider for all payment options. Your payment data will not be stored by us. Currently we offer different payment methods, which you can find in the checkout.

5. Shipping

Which countries do you ship to?

You will find the list of possible countries for shipping directly in the checkout at the delivery address.

What are the shipping costs?

Shipping within Germany costs 2,50 €. From 50 € order value we deliver free from charge within Germany.

The following costs apply for shipping worldwide:

4,70 €.

Can I see where my shipment is currently located?

In your order confirmation email you will receive a shipment link where you can track your shipment.

What is the delivery time?

Shipping within Germany takes two working days.

Worldwide shipping takes 4 working days.

What should I do if there are problems with shipping?

A DHL tracking number is generated with the shipping confirmation. This can be retrieved on the DHL homepage in order to track the package. If a package has not arrived after more than 10 days, please contact our customer service so that an investigation can be initiated.

What should I do if an item has not been delivered properly?

After receiving your delivery, you must check whether the shipment has been properly delivered. If damage is already evident on the packaging, we recommend capturing it with pictures before checking the contents. If the content also shows transport damage, we ask you to document this with pictures and to contact our customer service immediately.

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