FAQ - Frequently Asked Questions
1. About the Brand
Our products are handmade in Munich.
2. Customer Service
You can contact our customer service at the following email address: firstname.lastname@example.org.
Please note our opening hours: Monday – Friday | 9 a.m. – 5 p.m.
We strive to process inquiries as quickly as possible and to offer the best possible solution. You will usually get an answer within 24 hours. We ask for your understanding that order inquiries cannot be answered via the social media channels, as no connection to our shop system can be established. The best and fastest way is to contact us via email@example.com.
When contacting us, please note that for data protection reasons we can only send information to the email address with which the order was placed.
Your safety is important to us. Therefore we will forward you directly to the respective provider for all payment options. Your payment data will not be stored by us. Currently we offer different payment methods, which you can find in the checkout.
You will find the list of possible countries for shipping directly in the checkout at the delivery address.
Shipping within Germany costs 2,50 €. From 50 € order value we deliver free from charge within Germany.
The following costs apply for shipping worldwide:
In your order confirmation email you will receive a shipment link where you can track your shipment.
Shipping within Germany takes two working days.
Worldwide shipping takes 4 working days.
A DHL tracking number is generated with the shipping confirmation. This can be retrieved on the DHL homepage in order to track the package. If a package has not arrived after more than 10 days, please contact our customer service so that an investigation can be initiated.
After receiving your delivery, you must check whether the shipment has been properly delivered. If damage is already evident on the packaging, we recommend capturing it with pictures before checking the contents. If the content also shows transport damage, we ask you to document this with pictures and to contact our customer service immediately.